1.1. Subscription Plans: Refunds are only available for customers who have purchased a subscription plan for our SaaS platform. One-time purchases or individual transactions are generally not eligible for refunds, but exceptions may apply at the sole discretion of Inhok Technologies.
1.2. Timeframe: Refund requests must be made within 14 days from the date of purchase. After this period, refund requests may not be considered.
1.3. Dissatisfaction: We understand that sometimes our services may not meet your expectations. If you are dissatisfied with our platform, please contact our customer support team first so that we can address your concerns and attempt to resolve any issues.
2.1. Technical Issues: Refunds may be granted if you encounter technical issues that prevent you from using our SaaS platform as intended. Our support team will assess the issue and determine if a refund is appropriate.
2.2. Service Downtime: If our platform experiences prolonged downtime that significantly affects your ability to use our services and we are unable to resolve the issue promptly, you may be eligible for a refund.
2.3. Duplicate Charges: In cases of accidental duplicate charges for the same subscription, we will promptly issue a refund for the duplicated payment.
2.4. Cancellation: If you cancel your subscription within the specified trial period (if applicable) or before the next billing cycle, you may be eligible for a refund of the unused portion of your subscription fees.
3.1. To request a refund, please contact our customer support team at support@inhoktechnologies.com within the eligible timeframe mentioned in Section 1. Provide detailed information about your issue, including your account details, purchase date, and the reason for the refund request.
3.2. Our customer support team will review your request and may require additional information or clarification to process your refund request.
3.3. Refunds will be issued back to the original payment method used for the purchase within 14 business days of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
4.1. Refunds will not be granted in the following situations:
a) Violation of our Terms of Service. b) Failure to follow our cancellation procedure. c) Non-usage of the platform. d) Changes in your business circumstances or needs.
QUESTIONS
If you have any questions concerning our refund policy, please contact us at:
Inhok Technologies reserves the right to amend or update this Refund Policy at any time. It is your responsibility to review this policy periodically for changes.
By using our SaaS platform and services, you agree to abide by the terms and conditions outlined in this Refund Policy.